Account Co-ordinator – customer sales support

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locations

Hemel Hempstead – United Kingdom

UK_Home_Office

time type

Full time

posted on

Posted 15 Days Ago

job requisition id

R-28952-2023

A Career at HARMAN

 

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Have you heard of JBL or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in is fast paced, fun and dynamic. Our headphones, portable speakers and home entertainment systems will become your area of expertise.

 

At HARMAN, you have more than a career. Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all of our HARMAN divisions and locations. Like this one:

 

Account Co-Ordinator – Hemel Hempstead, United Kingdom

 

About the Role:

 

The principal purpose of this role is to support the account manager in delivering high levels of service to named accounts within a defined geographical area and across a key technology line. Accurate and effective management of sales orders, liaison with key internal departments and Distribution Partners as required, daily reporting and other administrative tasks as assigned by the Manager.

 

 

What You Will Do

 

Carry out basic account management responsibilities of your assigned accounts including:

In partnership with the Account Manager, proactively oversee and track day to day account activities.

Attend customer events with the Account Manager where required.

Develop strong and productive relationships with partners at your assigned accounts.

Co-ordinate activities with teams across HARMAN to support your accounts.

Work closely with Logistics to ensure all information is available to facilitate shipments to meet customer requirements, communicating with all parties as required.

Provide reports on delivery blocks and credit holds to ensure the timely resolution of these issues.

Support Account Managers and Distribution Partners including activities related to product availability, order confirmations, order processing, product shipment, account status and after sale follow-up.

Working closely with Distribution Partners to gain a full understanding of their current stock profile, sales out performance to target, forecasted orders and major project opportunities.

Management of backorders.

Take ownership of issues reported by Distribution partners or Account Managers and work collaboratively with internal teams to find satisfactory resolutions.

Work with technology specialists to translate new product introduction to Distribution partners by way of a consensus forecast, demonstration units and launch plans.

Distribute information on and support your account with approved incentives, promotions, and marketing communications activities.

The individual must be able to manage time and priorities effectively with little supervision.

Interface with various internal departments to plan and initiate customer requests. Create all documents and forward to the appropriate departments.

Ensure documentation and processes comply with ISO and SOX guidelines.

To always have a flexible approach including:

assisting in other territories as necessary. Late working may be required to ensure timely order processing, particularly at month end.

Cross functional tasks and projects as needed.

What You Need

 

A high standard of secondary education.

Excellent understanding of SAP or other ERP system.

Have experience in a customer service field or demonstrate strong interpersonal skills.

Computer literate – confident in using standard business tools such as Microsoft Office.

Demonstrate excellent communication and customer service skills.

Fluency speaking, reading, and writing in English

The essential qualities we are looking for candidates to demonstrate:

 

Able to maintain the high-level of customer service expected by our internal and external customers.

Has excellent communication skills at all levels, with both internal and external customers.

High levels of organization and attention to detail are essential.

Has the ability to work on their own initiative, prioritize and meet deadlines.

Can demonstrate the ability to be assertive.

Feels comfortable working within a pressurized, change orientated environment.

Has the ability to take on board information quickly, efficiently, and accurately from multiple sources.

Excellent timekeeping and attendance are expected of all jobholders.

What is Nice to Have:

 

Additional language skills are desirable but not essential.

Experience living or working abroad anywhere in the EMEA region would be beneficial for working across cultures.

Passion or interest in Lighting, working in a related role or willingness to learn.

Qualifications relating to Sales Administration, SAP systems and/or a relevant Business subject would be desirable but may also be qualified through experience only.

Eligibility Requirements:

 

Must be eligible to live and work in UK. Position based in Apsley, Hertfordshire.

Must be able to provide satisfactory references.

Must have the ability to travel, travel will be less than 10% of the time.

What we offer :

 

25 days holidays

5% pension

Bonus scheme

Flex working

Access to further training

And a few reasons you might love it:

 

At HARMAN we create useful, playful, beautiful things. Our many iconic brands including; JBL, Harman/Kardon and AKG are transforming the car, the workplace and everywhere in between. We work hard, look for brilliance from all our 30,000 employees and in return you can expect a career full of brilliant possibilities. If you want to be part of a business offering industry-first features, innovation, superior sound technology and the guarantee that you’ll never have a dull day – HARMAN could be the place for you! (www.harman.com)

 

Is this the challenge you’ve been looking for? Click to apply now! Don’t forget to add your resume.

 

We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them. For more information about the position, you can contact the Recruitment department.

 

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HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)