Service Technician

Job Description

Employee:

Post: Service Technician

Responsible to:

Global C.S/Service Manager

Responsible for:

Location: Byfleet, UK

Purpose:

• To test, fault find and repair products in line with internal test procedures and specifications in a timely manner.

1. Including the rebuilding of customers high voltage tanks and chassis in accordance with the FPR plan.
2. Assist in diagnosing and identifying any production failures.
3. Liaising with the materials and production departments to obtain parts required for the repair.
4. The use of the RMA system to prioritise work and record repair information.

• To ensure that tested products are inspected with all paperwork checked and complete.
• Maintain, repair and design/make existing and new test equipment.
• Help to maintain the companies ISO9001 accreditation.
• Fault diagnosis down to component level.
• Raise RMA numbers and send information to customers on request.
• Assist where necessary when required.

Job Responsibilities:

• Ability to test by following test procedures.

• Computer literate, familiar with Microsoft office packages.
• A qualification in Electronic and Electrical engineering or similar.
• Self-motivated with the ability to prioritise a varying workload.
• Numerate with the ability to analyse and manipulate numerical data.
• Logical decision maker.
• Personable attitude, able to create and sustain good working relationships with internal colleagues.
• Practical mechanical repair skills with an ability to solder would be an advantage.

Person Specifications:

• Willing to adapt and learn.

• Have excellent attention to detail.
• Experience having worked in high voltage environment is preferable.
• Experience in repair and fault finding to component level is preferable.
• Good verbal and written communication skills
• Able to work under pressure and tight schedules.

Employee Signed:

Date:

Approved by:

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