Published Description:

The role comprises content creation and project completion of potential electronics, software, and API customer technical documentation. This position is available for remote working, with any face-to-face requirements based in Cambridge.

* Salary Range pro rata

Key Tasks / Accountabilities

Be responsible for completing a number of projects for customer-facing technical documentation. This includes, but is not limited to, the following:

• Document and describe complex hardware and software to a technical audience
• Be responsible for creating new Integration Manuals and Software User Guides, with contributions from Subject Matter Experts in the company
• Manage the process of content creation throughout the entire Document Life Cycle
• Manage the Documentation creation function within GIS
• Work with appropriate teams and lead the fortnightly documentation triage meetings
• Manage the publication of documentation to both the internal GIS systems and customer facing 3rd party programs
• Support cover of Marketing activities

Experience / |Knowledge

• Have demonstrable experience of producing high quality customer-facing documentation
• Knowledge of the Document Development Life Cycle
• Excellent communication skills
• Self-starter with initiative and good organisational skills
• The ability to learn complex software quickly
• Knowledge of HTML / CSS
• Experience using Madcap Flare desirable
• Educated to degree level or with appropriate experience

Desirable Skills

• Relationship management
• Ability to follow existing style guides
• Tools and languages used include Madcap Flare, Swagger, JSON, GitHub, Jira, Salesforce
• Experience of Salesforce communities
• Software or electronics industry knowledge an advantage
• Experience in aspects of Marketing