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RS Salisbury MBBS MRCP (Managing Director), GA Salisbury (Director) Registered Office: 1st Floor, Cloister House, Riverside, New Bailey Street, Manchester, M3 5FS Reg No. 01624251

Customer Support/Service Engineer

JOB DESCRIPTION

(Released: February 2023)

Company Technical Profile Thermoteknix Systems Limited designs, develops and manufactures thermal imaging and measuring equipment used in world-wide commercial systems, industrial, security and surveillance applications. The company was founded in 1982 and retains its position at the forefront of the infrared imaging industry with a wide range of hardware and software products designed to meet the needs of a growing customer base. The company is privately owned and operates from premises in Waterbeach, Cambridge, UK. It has been recognised by The Queen’s Awards both for Export and Innovation and is ISO 9001:2015 certified. The Role Due to expansion, Thermoteknix is looking for an experienced Customer Support/Service Engineer whose role will be to support the company’s products in the field and to commission systems worldwide as required. The role will suit a candidate with strong technical ability, who is comfortable with customer-facing responsibility and who is also able to gain a detailed technical understanding of the company’s products. Comprehensive product training will be undertaken by the successful candidate. Candidate The ideal candidate will have:

• A background that demonstrates broad technical knowledge and experience and an ability to carry out logical fault diagnosis of electro-mechanical systems.

• The ability to complete accurate reports.

• An understanding of software applications is desirable although good general I.T. skills are mandatory.

• Good customer facing skills, as well as the ability to deliver operation and maintenance training on the company’s products.

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RS Salisbury MBBS MRCP (Managing Director), GA Salisbury (Director) Registered Office: 1st Floor, Cloister House, Riverside, New Bailey Street, Manchester, M3 5FS Reg No. 01624251

Work Profile The work is based around the company’s Industrial thermal imaging systems that are installed worldwide at many customer sites. The role involves travel, potentially at short notice, with trips being typically 1 – 2 weeks in duration (longer trips may sometimes be necessary). Field based commissioning and service activities will make up approximately 25% of the role, with the remaining time spent working from the office. The work will include visits to new and existing customers to commission new systems, carrying out service activities and delivering system training. The office-based portion of the role will involve providing support to customers and updating technical and procedural documentation. Carrying out the role will demand organisation, resourcefulness and flexibility. Occasional lone working, with limited field and remote support, should be expected. A good telephone manner, good communication skills and a flair for problem solving/decision making are required. Role requirements

• HNC or above in Electrical/Electronic or Mechanical engineering is highly desired, although experience in a similar role will be taken into account.

• Previous experience in international servicing and commissioning activities. Preferably in an industrial environment.

• A willingness to travel worldwide is essential.

• Commissioning activities may sometimes require working at height and the successful candidate must be comfortable with this.

ONLY APPLICANTS WITH THE RIGHT TO WORK IN THE UK WILL BE CONSIDERED For more information, please email your CV and a covering letter to: Louise Barton Office Manager, Thermoteknix Systems Ltd Email: recruitment@thermoteknix.com www.thermoteknix.com