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Job Title: Technical Product Specialist – Europe (MEE) |
Department: Product Management |
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Reports To: Director of Product Management |
FLSA Status: Exempt |
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Revision Date: January 2023 |
Location & Territory: Based out of UK |
Summary:
Murata Power Solutions is a leading provider of power conversion products that are sustainable and efficient. We are focused in two transformative technology, macro market segments; Server, Storage, Networking (SSN) and E-Mobility, including electric vehicles, robotics and energy storage. Ranked amongst the world’s top 5 suppliers of breakthrough power electronics, we design and manufacture the industry’s broadest offering of standard products and are a market leading designer of custom power solutions.
Well known for the quality of its products and workforce, we can provide you the opportunity to work with talented people and a management team focused on growth and the ongoing development of leading-edge technologies for many of the world’s major OEM’s.
Summary:
This role will be responsible for the promotion of all MPS, Calex and Celab product line markets. The ideal candidate will work in conjunction with Product Management and Business Development to provide technical application and solution support for customers/clients & distributors. The Solutions Engineer is expected to drive solutions by utilizing the entire portfolio of MPS, as well as leveraging the resources of the business development, engineering and marketing teams. providing guidance and support to the business development teams end Customers and distributors where needed.
Responsibilities:
- Technical Customer Support
- Create applications collateral to support customer engagements.
- Application notes
- Attain an in-depth technical understanding of the power product range including base technology.
- Support design products into customer systems.
- Work closely with customers to solve technical issues and accelerate design wins.
- Customer Support with Business Development Collaboration
- Suggest appropriate power products for customer applications.
- Create applications collateral to support the promotion of power products.
- Educate and enable business development engineers to the benefits of the portfolio
- Prepare technical elements of a customer proposal, including formulating the intricacies involved in defining the technical solution guidelines for sales team support
- Conduct regular follow-up on customers activities and monitoring the same for obtaining new sales opportunities.
- Work closely with the Biz Unit to define future product concepts based on customer feedback.
- Organizational Support
- Provide technical application and solution support for the MPS portfolio including Calex and Celab brand products
- With the support of the technical marketing team and product managers resolve any technical issues associated with the products as the arise.
- Work collaboratively with product marketing to define future product roadmaps.
- Work closely with the product department to understand roadmaps, products, and technologies.
Education / Experience:
- Bachelor’s degree or equivalent in Electrical Engineering or related technical field
- At least 3 years in relevant power management customer support, field application/solution experience
- Strong technical background in power supplies
- Responsive, self-driven and directed, with a strong sense of ownership.
- Excellent interpersonal and verbal and written communications skills to interact with customers and internal teams
- Ability to solve complex customer problems within customer timelines
- Ability to work effectively in a fast-paced and rapidly changing environment
- 30-40% travel availability