We are seeking an Inside Sales Manager in Luton,you will lead and inspire a high-performing Inside Sales team to drive lead generation, customer engagement, and sales pipeline development within a fast-paced, B2B commercial environment. We’re looking for someone who has already thrived in a similar setting—someone who understands the pace, pressure, and precision needed to succeed in a sales-driven organisation.

This is a hands-on leadership role suited to a proactive, strategic thinker with proven experience managing inside sales operations—ideally within the hospitality, foodservice, or commercial equipment sector

Inside Sales Manager Responsibilities :

Sales & Customer Engagement

• Proactively engage prospects through calls, emails, and digital channels

• Qualify and nurture leads to create sales opportunities

• Organise and host webinars, ensuring prompt lead follow-up

• Oversee registration and coordination for live cooking events and online demos

• Implement targeted lead-nurturing and email marketing campaigns

• Support the Field Sales Team by generating and qualifying leads

Team Leadership

• Lead, coach, and develop a growing Inside Sales team

• Conduct daily huddles, weekly team meetings, and regular 1:1 coaching sessions

• Create performance plans and support career development pathways

• Recruit, onboard, and train new team members in collaboration with HR

• Foster a high-performance culture aligned with company targets and values

CRM & Reporting

• Manage and optimise Salesforce and Marketing Cloud systems

• Monitor key metrics and KPIs, and provide regular performance reporting

• Collaborate with marketing and sales teams to align strategies

What You’ll Bring As a Inside Sales Manager:

• Minimum 5 years in Inside Sales, Telesales, or Telemarketing

• Proven experience leading and developing sales teams

• Strong understanding of B2B sales processes and customer lifecycle management

• Proficient in Salesforce, Microsoft Office, and webinar platforms (e.g. Microsoft Teams)

• Familiarity with digital marketing tools and lead generation strategies

Industry Knowledge

• Background in commercial kitchens or the foodservice sector (ideal but not essential)

• Passion for the hospitality industry, sales, and customer experience
   

If you’re an ambitious, target-driven professional eager to make an impact, please apply for this Inside Sales Manager job based in Luton, Bedfordshire!