IT Support Engineer (Contract)

Recruitment Requisition – Person Specification

Please complete this section comprehensively to support advertising and short-listing process

Duties / Responsibilities

Skills / Experience Required

Education / Qualifications / Professional Membership

Personal Skills / Competencies

Other Information

1. Work with the IT Infrastructure & Systems Engineer to provide IT support, and provide back-up for each other; 2. Ensure that user support requests are logged and receive prompt attention, and all IT issues resolved and documented in a timely manner; 3. Maintain IT Server, networks, software and office systems. Monitor IT systems, and carry out capacity management. Maintain data storage and Backup solutions; 4. Support R&D engineers to implement and manage different R&D software; 5. Install, support and maintain all network connected devices. Provide support to Hyper-V server virtualisation, SCCM, etc; 6. Ensure the security of all IT systems and equipment; 7. Communicate and coordinate with headquarters IT department on IT projects implementation when needed; 8. IT assets management, IT policies improvement; 9. Other IT relevant tasks assigned by line manager and or senior management;

1. At least 3 years’ experience in a similar role; 2. Bilingual in English and Mandarin; 3. Knowledge of IT core infrastructure, Windows Servers & Exchange, SCCM, LAN, WAN and internet technologies;

1. Bachelor degree or above in computer science and/or a related IT subject; 2. Other relevant IT Certificates are a plus, such as CCNA, VCP, MCSE, MCSA; .

1. Ability to prioritise and work to changing deadlines; 2. Experience of working in partnership with the business to scope requirements and develop fit for purpose technical solutions; 3. Effective communication and relationship building skills;

IT Engineer

Full time – 37hrs per week

2 years contract

Onsite