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Job Title: UKI Commercial & Customer Service Manager

Role overview:

As part of the UK & Ireland leadership team, this role is responsible for the zone’s commercial function to support achievement of the business objectives.  This person has a relentless passion for processes, performance metrics and data insights and works across the Eaton business.  Working closely with EMEA functional and shared services team this roles leads the back-office team & is accountable for:

• Commercial due diligence to ensure financial governance of project business, timely payment/cash applications and revenue recognition reconciliations
• Legal, commercial agreements and customer rebates
• Pricing administration
• Debits and returns processes
• Order management 
• Customer experience & escalation including e-business and online ordering platforms
• SIOP and inventory management
• In-country supply chain management including stock flows, freight routings, import and export tariffs/processes, PTP, vendor management & local stock control
• Operational excellence defining/enhancing E2E processes & developing/implementing new business tools & processes aligned to EMEA transformation
• Audit, compliance & ISO certification ensuring we meet audit/compliance requirements and driving any corrective/improvement actions
• Team leadership using the Eaton Leadership model to accelerate personal development and talent progression
• Continuous improvement using lean management tools/techniques with process standardisation, elimination of waste and manual interventions, boosting organisation productivity, leveraging new digital capabilities 
   

Qualifications:

• Minimum degree level or equivalent, preferably engineering or business related or industry experience
• Proven track record in business systems and development of processes, knowledge of ERP systems (SAP preferable), supervision of teams and setting strategic initiatives for an operational business

Skills:

• IT literate
• Excellent communicator, able to work well with others, able to plan, organise and prioritise
• Good collaborator and able to present balanced views
   

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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